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ISO/IEC 20000-1:2005 promotes the adoption of an integrated procedure approach to efficiently transport managed services to meet business and client needs. For an organization to function efficiently it has to recognize and manage numerous linked activities. Coordinate integration and implementation of the service management procedures give the ongoing control, greater effectiveness and opportunities for constant development. The execution of ISO/IEC 20000 will make sure proactive working practices capable to deliver high levels of client service to meet their business requirements. ISO/IEC 20000:2005, which is issued in two parts under the general title, Information technology - Service management, will allow service suppliers to understand how to improve the quality of service delivered to their clients, both internal and external.

Benefits

  • Put in place controls to evaluate and maintain constant levels of service
  • Demonstrates a management promise to quality.
  • Differentiator to win new business as this is progressively more a necessity for many contracts, including government contracts.
  • Integrate people, procedures and technology to maintain business goals.
  • ISO/IEC 2000 is compatible with ITIL to help constant enhancement.

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