ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It identifies necessities for the service provider to plan, establish, implement, operate, monitor, review, maintains and progress an SMS. The necessities include the design, transition, delivery and development of services to fulfil agreed service necessities. The standard makes sure companies can achieve evidence-based benchmarks to constantly progress their delivery of IT services. ISO/IEC 20000 was released in 2005 based on the IT infrastructure library best practice framework and updated in 2011.
ISO/IEC 20000-1:2011 is process-based; certification recognizes organizations that can link business objectives with operating efficiency. Companies that achieve management system certification to ISO/IEC 20000-1:2011 have demonstrated the efficient implementation of documents and records management, top management’s commitment to their clients, the establishment of clear policy, good planning and implementation, good resource management, and capable procedure control, measurement, and analysis. constant development has been institutionalized.